Shipping & Returns
Please follow the instructions on the Site or in the App to place your orders. Your order constitutes an offer to us to buy the products and services. We reserve the right at any time to accept or decline any order or partial order, or not to ship to particular addresses. We reserve the right to cancel your order at any time before we have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. We reserve the right at any time to limit the quantities of merchandise, products and/or services ordered.
You expressly authorize Boutique Du Jour Brands, the owner of PantiesandPumps, and its third party payment processor to charge the amounts indicated on your purchase order. The terms of your payment method may be determined by agreements between you and the financial institution you have chosen to make payment. If PantiesandPumps does not receive payment through your chosen method, you agree that we may start collection action and that you will be liable for any collection costs and fees including reasonable attorney fees.
All orders will be shipped to an address designated by the purchaser as long as that shipping address meets the shipping restrictions contained on our Site or in our App. All purchases are subject to the carrier shipment contract. All risk of loss, damage and title for items purchased from PantiesandPumps pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
- Return Policy
Merchandise returns and exchanges will be accepted, including defective items (excluding “final sale” items) within 21 days of the date of purchase. Returns must be accompanied by the original receipt, or date and amount of purchase must be validated in our system. Merchandise must be in its original condition with all original tags and unaltered, unworn and unwashed. Customer identification may be required for a refund. Refunds will be made in the original form of payment. PantiesandPumps reserves the right to refuse returns or exchanges on items that do not meet acceptable hygiene and health standards.
- Price Adjustment Policy
PantiesandPumps will adjust the price of an item on a one-time basis by refunding the difference if the price of the item decreases on our Site from your purchase price within 7 days of the original purchase date.
- Final Sale Merchandise
Merchandise marked final sale is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment.